: A recent Deep Security Agent (DSA) upgrade or OS patch requires a reboot to load the new kernel drivers.
: Configure Smart Upgrade policies within the Deep Security Manager to automatically update agents to the latest minor version before pushing broad OS updates.
If the drivers remain offline, the agent installation package may be corrupted. A clean reinstall completely refreshes the kernel driver stack. On Windows: Open cmd.exe as an Administrator.
Verify the driver is loaded by running sc query vsepflt in an admin command prompt. 4. Troubleshooting Agentless (VMware) Environments : A recent Deep Security Agent (DSA) upgrade
Q: Why is the anti-malware driver not installed on my system? A: The anti-malware driver may not be installed due to incomplete installation, system compatibility issues, or corrupted files.
Use the command line to check the true status of the module: dsa_query -c ComponentInfo Linux: /opt/ds_agent/dsa_query -c ComponentInfo Look for the "Anti-Malware" status. 3. Reinstall or Repair the Agent (Windows)
: Ensure no other antivirus products (like OfficeScan or Apex One ) are running, as they can block driver installation. How to Resolve the Issue A clean reinstall completely refreshes the kernel driver
If you can tell me you are running, I can give you the exact commands or registry keys to check. Would that be helpful? Share public link
Partial or failed updates can leave the driver files in a corrupted state.
The most common cause is a pending restart. The DSA agent requires a reboot to lock the drivers into the kernel. Even if the installer didn't ask for it, 2. Verify Agent Status via CLI driver signature issues
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Reinstall using a freshly downloaded .msi package—never use a .zip for installation. 4. Special Considerations for Agentless Protection
If the endpoint utilizes UEFI Secure Boot, Windows requires all drivers to carry valid digital signatures trusted by the firmware.
This error typically indicates a corrupted installation, driver signature issues, or conflicts with other security software on Windows machines TrendMicro Common Causes Corrupted Installation: