[Catalyst Center SWIM Engine] ──(1. Requests IOS-XE Image)──> [Cisco.com API Cloud] [Catalyst Center SWIM Engine] <──(2. Image Download OK)────── [Cisco.com API Cloud] [Catalyst Center SWIM Engine] ──(3. Requests ISSU Matrix)────> [Cisco.com API Cloud] [Catalyst Center SWIM Engine] <──(4. Broken API Trans-ID)──── [External Provider Error] ❌ (Error NCSW10301)
If the issue persists, open a case with Cisco Technical Assistance Center (TAC) to investigate potential backend database sync issues or expired internal certificate chains. DNA CENTER IMAGE REPOSITORY ERROR NCSW10301
Your appliance depends heavily on root certificates to handle encrypted XML transactions. Ensure your engine is not dropping handshakes due to an unpopulated certificate cache: [Catalyst Center SWIM Engine] ──(1
Some images require you to explicitly accept the EULA on the Cisco website before you can download them via automation.
For air-gapped or restricted clusters, verify whether you must manually provision an offline KGV bundle from the Cisco Support Portal to allow metadata decoding. Immediate Solutions and Permanent Workarounds Ensure your engine is not dropping handshakes due
The NCSW10301 error is a generic failure message that occurs when a network management application fails to download a software image from cisco.com. The specific variant that includes "Invalid metadata trans-id" points to a breakdown in the communication process used to verify and download the correct file.
Are you using or a specific device GUI tool? 3. Verify System Matrix Release Upgrades
To resolve the NCSW10301 error, follow these step-by-step troubleshooting guides:
For air-gapped deployments, manually download the newest KGV file from Cisco Support Services and use the manual import function to upload it to the cluster. 3. Verify System Matrix Release Upgrades