Not Match With Your Dongle Please Contact Autodata — The Hardware Information Does
Ensure the UID length matches your operating system: typically 8 digits for 32-bit and 10 digits for 64-bit systems. :
: If you have moved the software to a new computer, you must typically generate a new Unique ID (UID) from that machine and obtain a matching license registry file. Adjust Regional Settings
Fixing the “Hardware Information Does Not Match Your Dongle” Error in Autodata
This article explains the most common causes of this error and provides proven, practical fixes used by automotive professionals worldwide. Ensure the UID length matches your operating system:
If you are a automotive technician, workshop manager, or automotive student, you likely rely on for accurate technical data, wiring diagrams, and service schedules. Encountering an error message that reads, "the hardware information does not match with your dongle please contact autodata" can be incredibly frustrating, halting your workflow immediately.
Autodata 3.45 is highly sensitive to system date and language formats. If your regional settings are not set to "English (United States)," the software may fail to validate the license.
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This guide will walk you through the common causes of this issue and provide steps to resolve it. What Does This Error Mean?
If you have upgraded your computer, the Autodata team will need to reset your license on their activation servers or issue a firmware update file to sync your old dongle with your new PC hardware configuration.
Look for , Sentinel Protection Installer , or HASP SRM . Right-click and choose Uninstall . Restart your computer. If your regional settings are not set to
The computer's internal components (e.g., hard drive swap, motherboard change). The driver software for the dongle. Top Causes for Autodata Dongle Mis-match
If you are using Windows 10 or 11 and none of the above steps work, you are likely facing an incompatibility between the old Autodata version's copy protection and your new operating system. The most reliable fix in this scenario is to create an isolated environment where the software can run without interference. A Virtual Machine (VM) is the industry-standard solution. You can install a lightweight operating system like or Windows 7 using a free VM tool such as VirtualBox or VMware Player.
The system detects traces of third-party dongle emulation software or crack files. Step-by-Step Solutions to Resolve the Error
If you are seeing this error on an older, offline version of Autodata (such as Autodata 3.38 or 3.45) that was purchased from a third-party seller or downloaded online, the error is caused by a failure in the .