: Leave the password field completely blank.
: Click on the Forgot Password or Retrieve Password link located at the bottom of the login dialogue window.
The exact of your unit (found on the underside sticker) The Device Serial Number Step 3: Enter the Recovery Code
This method works without deleting footage. If it fails, proceed to hardware reset. hi sharp dvr reset password upd
A: Yes, in most cases a factory reset will erase all recorded video and system settings. Always back up important footage first if possible.
service@hisharp.com (or use Alibaba message center if purchased there).
When the software method fails, you must physically open the DVR. This erases ALL settings, including network configurations, camera channels, and passwords. Recorded video on the hard drive usually remains, but you may need to re-add the drive. : Leave the password field completely blank
Hi Sharp requires you to take a screenshot or photo of this dynamic code and email it to sales@hisharp.com.tw
Hi Sharp DVRs manufactured after 2018 include a "Forgot Password" feature:
If you previously set up security questions during the initial configuration wizard: Click on the login screen. Select the option to Answer Security Questions . Provide the correct answers to unlock the device instantly. 💡 Tips for Success If it fails, proceed to hardware reset
If your DVR is connected to the internet and you have it linked to a mobile app (like XMeye, gDMSS, or the specific Sharp app):
Follow the on-screen instructions, which will likely prompt you to generate a key or QR code to send to Hi Sharp support or trigger an email recovery. Method 3: Default Credentials
This is usually a small pinhole button on the back of the unit or occasionally on the motherboard inside the casing. The Procedure: Power off the DVR. Press and hold the While holding the button, power the DVR back on. Continue holding for 15–30 seconds until you hear a beep or see the status lights flash. 4. Technical Support "Super Password"
Attempt to log in to your DVR directly using the monitor and mouse. Select "Forgot Password":
After a full factory reset, try these common default credentials: admin Password: 12345 , 123456 , or leave blank. Important Safety Tips