Dollar General Alcohol Sales Training Answers Jun 2026

“Great,” he muttered, clicking the greasy touchscreen. His manager, Linda, had left a sticky note on the counter: “Don’t fail again, Mark. Last guy sold a 40oz to a toddler in a trench coat.” She wasn’t joking.

I can provide specific state-level age laws or tailored leadership advice based on your situation. Share public link

Answer: “I’m sorry, I cannot complete this sale today.” No debate. No judgment. Just the policy. If they argue, page the MOD (Manager on Duty). If they threaten you, call 911 then the DM.

Working at Dollar General requires strict adherence to company policies, especially when selling age-restricted products like alcohol. The (often administered through CBLs - Computer Based Learning) is designed to protect employees, customers, and the company from legal liability and the severe consequences of selling to minors or intoxicated individuals.

Check for signs of intoxication (slurred speech, stumbling, smell of alcohol). 2. Verify the ID Ensure the ID is not expired.

A customer explicitly mentions they are buying it for someone underage outside. How to Refuse Professionally Keep your tone neutral and polite. dollar general alcohol sales training answers

Your training will cover which IDs are valid for proof of age. Acceptable IDs include:

By mastering these fundamental principles, you will be equipped to complete the training successfully and uphold Dollar General's commitment to safe and responsible alcohol sales.

This training is not just a formality; it is the essential knowledge required to perform your job safely and legally. If you are ever unsure of a sale, you should , who has the authority to make the final call. For any specific questions you cannot answer, your immediate supervisor or the Employee Resource Center (ERC) at 1-888-237-4114 is the best point of contact.

Marcus remembered last Thanksgiving when a guy tried that. The kid had braces and a fake mustache. “Sorry, sir,” Marcus had said, channeling the training. “I can sell this to you, but not to him. And if you hand it to him in the parking lot, I have to call the manager.”

What is your store located in? (Local laws vary significantly on liquor sales hours and ID mandates.) “Great,” he muttered, clicking the greasy touchscreen

: How do you identify a visibly intoxicated customer?

The customer sighed, patting his pockets. "Man, I left my wallet in the car. I’m clearly over twenty-one, look at the beard!"

: Immediate termination of employment and personal legal fines.

State the reason clearly: "I’m sorry, I cannot complete this sale because [the ID is expired / I cannot verify your age]." Remove the product from the counter. Call a manager if the customer becomes aggressive. Red Flags to Watch For

You are legally forbidden from selling alcohol to someone who is already visibly intoxicated. The training teaches associates to look for behavioral and physical cues: Slurred or unusually slow speech Bloodshot, glassy, or watery eyes I can provide specific state-level age laws or

The specific Dollar General location can lose its liquor license and face severe financial penalties from the state's Alcohol Beverage Control (ABC) board. Summary of Key Training Concept Answers

If the barcode fails to scan, you must manually input the birth date printed on the front of the ID.

A: If a customer becomes confrontational or argumentative when asked for ID, you should remain calm and polite. You should explain the store's policies and procedures regarding age verification and offer to speak with a manager if necessary.

Incoherent speech, trailing sentences, or thick-tongued pronunciation.